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What does Call Center Agent Mean?
A call center agent is an individual that manages inbound or outbound calls for a enterprise. In call centers, call center agents are equipped with resources and different tools to help them achieve more in their specified functions.
A call center agent may perform a number of roles for a business providing customer service or selling products, determining client eligibility for programs, upgrading business intelligence, or benchmarking for grade. Excellent communication skills are vital for this job function. Professional call center agents use sophisticated IT architectures and tools, such as client relationship management and help-desk solutions, to execute their tasks.
More Info On Call Center Agent
KEY ACHIEVEMENTS • Attained achievement in meeting sales targets by a 100% by up-selling services Managed a team of seventeen call center agents for coaching purposes Concerning telephone etiquette and support Wisdom
Call center agents work at outbound and inbound call centers where they market products of business and answer clients’ questions and concerns. They have to be well-versed with company ’ s products and customer service criteria as the reputation of the company is dependent on them.
A call center agent is the person who handles incoming or outgoing customer calls for a company. A call center agent might handle service problems or account inquiries, customer complaints. Other names for a call center agent include customer support representative (CSR), telephone sales or service representative (TSR), attendant, partner, owner, account executive or team member.